The ‘Matters’ Family: Saving You Money and Keeping You Informed
Mission Statement: "Look after the pennies, and the pounds will look after themselves!"
Our mission at the ‘Matters’ Family is to inform UK consumers about better products and services that will save them money year after year. We are your one-stop shop, ensuring that from a simple telephone call, UK consumers could save hundreds of pounds each year or easily find the products or services they need.
The ‘Matters’ Family Brands
Money Matters
Products & Services: Finance, mortgage, loans, credit status, and banking.
Financial Services: Mortgage, loans, funeral plans, wills, solicitors, financial advisors, or consultants.
Household Matters
Products & Services: Home insurance, home improvements, shopping choices, pet products, and insurances.
Telecoms & Broadband: Mobile phone, landline, broadband, and technology.
Household Services: Utility, gas, electric, solar.
Insurance: Car, home, life, pet, and warranty companies, and electrical goods cover.
Important Matters
Topics Covered: Energy price increases, impacts of Brexit or the pandemic, interest rate increases by banks, big brand discounts, holiday offers, car industry promotions.
Other Sectors: Agencies and brokers for consumer data, gaming, mail order, media, and travel industry.
Our Approach to Consumer Interaction
Agent Training: All our agents undergo a rigorous 30-day training program, which includes:
Voice and accent training
Vulnerable consumer training
Technology
GDPR and compliance
Call Introduction: Every call starts with clear and transparent communication:
"Good morning / Good afternoon, could I speak to Mr. A Consumer?" "Hi, my name is [Agent's Real Name], and I am calling from Consumer Matters. The reason for my call is…"
Transparency: We ensure our brand is used clearly, the agent's name is clear, and the reason for the call is specified, as we believe transparency is critical in our outbound communications.
Commitment to Quality
When a consumer makes a purchasing choice, there are three key parts to consider:
1. Price
2. Quality
3. Service
“We aim to work with companies that deliver all three, ensuring that the lowest price is not always the best deal. Our person-to-person approach allows consumers to ask as many questions as they wish before making that critical yes or no choice.”
Always shop around…
UK consumers should always shop around to get the best price on goods and services to maximize their savings and ensure they get the best value for their money. Comparing prices from different retailers and service providers can reveal significant price variations for the same product or service.
This practice not only helps consumers find the most cost-effective options but also encourages competitive pricing in the market, benefiting everyone. Additionally, shopping around can uncover deals, discounts, and special offers that might not be available elsewhere. By being diligent and comparing prices, consumers can stretch their budgets further, making their money work harder and enhancing their overall financial well-being.
Asking your current supplier for possible discounts
If you feel you are paying too much is a smart financial move. Suppliers often have retention offers and discounts they may not advertise, and by initiating the conversation, you might access these savings. This approach can lead to reduced costs on services or goods, enhancing your overall financial health. It also opens up the possibility of negotiating better terms based on your loyalty and payment history. Additionally, expressing concerns about pricing can prompt the supplier to reassess your account and potentially offer more competitive rates to keep your business. Being proactive about your expenses ensures you’re not overpaying and makes your budget go further.
Plan your purchases…
Consumers should plan their purchases to take advantage of sale times throughout the year in the UK for several reasons. Firstly, planning allows consumers to benefit from significant discounts during major sales events such as Black Friday, Boxing Day, and summer sales. These periods often feature substantial price reductions, enabling consumers to save a considerable amount of money on essential and discretionary items.
Secondly, buying during sales ensures that consumers get more value for their money. Whether it's purchasing high-ticket items like electronics or everyday essentials like clothing, taking advantage of sales can stretch budgets further and provide access to higher-quality products at lower prices.
Moreover, planning purchases around sales helps in avoiding impulse buying. By waiting for sales events, consumers have time to research and decide on the best products, ensuring that their purchases are well-considered and necessary.
Lastly, seasonal sales align with product life cycles, meaning consumers can buy items like winter coats, gardening tools, or holiday gifts at optimal times, maximizing utility and cost savings. Overall, strategic shopping during sales periods enhances financial well-being and ensures consumers make the most of their hard-earned money.
Contact the 'Matters Family'
Privacy and Data Collection: For further information regarding the data we collect, please refer to our privacy policy. Our database is fully opted-in; however, we are happy to suppress the details of any individual who does not wish to receive our calls. To do this, simply email your name, address, and telephone number to [email protected]. Our team will process your request within 72 hours.
Company Information
Money, Household, Consumer, Important Matters is a trading brand of Datablazers Inc.
Registered Office: Richville Corporate Tower, Madrigal Business Park, Ayala Alabang, Muntinlupa City, Philippines.
Company Registration No.: CS201408819
VAT No.: 8771630000
ICO No.: ZA183726
ISO 9001:2015
Certificate No.: 78522/A/0001/UK/En
UK Representative Office: Data Rep Service London, United Kingdom, 120 High Road, London, N2 9ED
ICO Number: ZA844090